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KC Location Advantages

Existing KC Region Contact Centers

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For more information, contact:

Vice President
Business Development
KCADC
816.374.5636

Contact Centers

The Kansas City Region:

Ready Workforce. Value Delivered.

The Kansas City region has long been a location of choice for contact center operations. KC's combination of a highly educated workforce at a wage less than most other metropolitan areas has provided to be the right formula for many companies.

Kansas City affords some of the key attributes that attract contact centers to the KC region—basic, fundamental factors that reflect a way of life and are not susceptible to change:

• The central time zone makes it easier to staff call centers to meet the needs of both East and West Coast callers.
• The vaunted Midwestern work ethic lets companies expect and get higher productivity.
• A well-educated population provides an easily trainable labor pool.
• Low-cost commercial and residential real estate attracts call center facilities as well as workers.
• The accent-free Midwest speech is a plus for companies that want their customer service representatives to be understood.
• The Association of Customer Contact Professionals is an active business-to-business networking group.
• The area community colleges offer excellent, flexible training programs.